Shipping policy

Effective Date: December 17, 2025

At Smilesto, we strive to deliver your products quickly, safely, and efficiently. Please read our shipping policy carefully.

1. Shipping Locations

We ship to the United States, the United Kingdom, and select international destinations. Availability may vary depending on your location.

2. Processing Time

  • Orders are typically processed within 1–3 business days.

  • During holidays or promotional periods, processing may take longer.

3. Shipping Methods & Delivery Time

  • Standard Shipping: 5–10 business days (depending on destination).

  • Expedited Shipping: 2–5 business days (where available).

  • Shipping times may vary due to carrier delays, customs, or unforeseen circumstances.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination and shipping method.

  • Free shipping promotions may apply under specific conditions.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can use the tracking number to monitor your shipment on the carrier’s website.

6. Lost or Damaged Packages

  • Smilesto is not responsible for packages lost or damaged during transit.

  • If your order arrives damaged, please contact support@smilesto.com

  • within 7 days of receipt.

7. Contact Us

For questions about shipping, delivery, or tracking, please contact our support team at:
support@smilesto.com